Information telling detained people how to file CRCL and OIDO complaints is removed from detention facilities

People detained in multiple immigration detention facilities reported that postings previously displayed inside those facilities explaining how to file complaints with CRCL and OIDO had been removed as of June 2025. The removal compounded the intake changes made in the same period: OIDO's case managers, who had accepted complaints in person during facility visits, were gone, and OIDO received 11,453 of its 2023 complaints in person versus 282 through its web portal — meaning the in-facility channel was the overwhelmingly dominant one for detained complainants.