OIDO and CISOM clear their backlogs by batch-emailing form closures

Numerous OIDO complaints filed on different dates in April, July, and August 2025 received identical closure emails dated September 19, 2025; DHS's acting deputy ombudsman explained that the office was "clearing out the backlog of cases that was sitting in the portal at the time of the RIF" and that all cases predating the resumption of portal work were disposed of by a same-day batch email. CISOM did the same: every requester whose inquiry had been forwarded to USCIS on or before that date received a single identically worded email generated in a batch, containing nothing specific about the individual case. Between August 13 and December 12, 2025, CISOM closed 7,914 requests for assistance with "no further action" to be taken.