CRCL and OIDO restrict complaint intake to English-language web portals only

After the RIF, OIDO's only accepted method of filing became its web portal (a change DHS attributed to "efficiency"), and OIDO stopped accepting complaints in any language other than English. CRCL likewise stopped accepting complaints filed in any language other than English at some point in 2025 and, in late summer 2025, stopped accepting complaints by mail or email, leaving only its online portal. CRCL's portal requires a signed Form G-28 for any complaint filed on another person's behalf — a form that can be completed only by an attorney or an EOIR-accredited representative. CRCL's complainant telephone line was disconnected; there is no method for a complainant to supplement a filed complaint, ask about its status, or withdraw it. Tablets through which detained people could reach the portals exist at some but not all facilities and in numbers smaller than the detained population; DHS's acting deputy officer testified he did not know how many facilities had tablets or the ratio of tablets to detainees.